Alert:Online, Mobile and Phone Banking Will be Unavailable overnight Saturday.Learn more
Help Guide for Members that have Experienced Fraud
What to do after fraud
Screenshare/Access to Device/Downloaded malicious software/Clicked on a Link/Used Unsecure Website
Have device factory reset or cleaned (checked for malware)
Provide Receipt or Date/Time/Location
New Online Banking credentials needed for new account
Create a unique complex password
Identity Theft
Call the Credit Bureaus (numbers below) to place a freeze on the credit reports.
Police Report
Request report if funds were lost
Provide full report to MCU
ACH
Call or Visit companies with automatic withdrawals or deposits to update account information. Examples: Direct Deposit from Employer, Social Security Office, Retirement Funds, Bills, etc.
Debit Card
Update Debit Card info for subscriptions (Hulu, Netflix, Auto Insurance, Loan Payments, etc.).
Review Statements
Review statements from the last 60 days to identify unauthorized activity and to assist with Debit Card/ACH updates.
Freeze Credit with the 3 Credit Bureaus
Credit Bureau Contact
Contact the national credit bureaus to request fraud alerts, credit freezes also known as security freezes.
